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March 8, 2016

Long-Term Care Ombudsman Programs: Opportunities for Collaboration

The March 2016 PASRR webinar "Long-Term Care Ombudsman Programs: Opportunities for Collaboration" occurred on Tuesday, March 8th, at 1 PM EST (10 AM PST).

The webinar was presented by Louise Ryan, Ombudsman Program Specialist for the U.S. Administration for Community Living/Administration on Aging.

A PDF copy of the slides is available at the bottom of this page.

Synopsis of the Topic

Long-term care ombudsman programs resolve hundreds of thousands of complaints every year on behalf of long-term care facility residents. The largest group that requested ombudsman assistance in resolving complaints were residents themselves, indicating that residents depend on ombudsmen to help them resolve their concerns. Participants will learn about the role of the Ombudsman, common problems experienced by nursing home residents and resolution strategies employed by Ombudsman programs, including partnerships and systemic advocacy.


Louise Ryan currently serves as Ombudsman Program Specialist for the U.S. Administration for Community Living/Administration on Aging. Her primary duties include providing technical assistance to states on policy interpretation of the Older American’s Act as it relates to the operations of LTC Ombudsman Programs. She is also is the lead in overseeing all aspects of LTC Ombudsman data collection and reporting. Prior to coming to AoA Louise was the Washington State Long-Term Care Ombudsman for nearly five years after having served as the Assistant State LTC Ombudsman for nine years. She had responsibility for the statewide LTC Ombudsman Program, all its staff and contractors including a corps of four hundred certified volunteer ombudsmen. Her previous work focused on ombudsman program management and promoting systems advocacy by working with state agencies and with the legislature to promote services and supports to promote rights and consumer protections and to improve the quality of care and life for persons living in long-term care facilities. Louise has a Master’s degree in Public Administration from Seattle University.

Acknowledgment of Commercial Support

There was no commercial support received for this CME activity.

Bibliographic Sources: Please see presentation slides

Copyright: All faculties in this activity have given their permission for publication.

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